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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange, unfortunately.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We do not offer return/exchange for hygiene, health care, and personal care products, like, finger brush, pacifier, etc.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied automatically to your credit card or the original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, try checking with your bank again.

Then, contact your credit card company, it may take some time before your refund is posted officially.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at care@safeokid.com.

Sale items (if applicable)

Only regular priced items may be refunded – sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same product, send us an email at care@safeokid.com.