– A request for cancellation of order will be accepted only up to 24 hours of placing the order. Once product is shipped no cancellation can be made.
– Requests for return will be accepted in cases where the product ordered is receiving to buyer in damage condition or if the wrong product is delivered within 24 hours. Kindly contact assistance number or mail us for the same.
– A request for return of non-returnable products cannot be made.
– No requests for return or cancellation can be made on the basis of dissatisfaction due to high cost or quality not appropriate parameter.
– Return requests for wrong pack size may not be accepted; on the other hand we are here to help you in understanding product sizes and quantities on our assistance contact number 9599676755.
– Return requests for non-returnable products can be accepted only in highly exceptional cases. To know about products under non-returnable category please contact assistance number before ordering product.
– The Mesh Net – Pet Fence in sizes 1.1 & 1.8 meters is not returnable under any circumstances.
– Lost products that are misplaced in transit are escalated by us to the logistics partner, which is a 15-30 days process or more and the cancellation or refund of the product can be initiated only when the product reaches at buyer or the seller end.
-Once product is delivered at seller end & confirmed by logistics and warehouse end then only within 24-48 hours we will process refund amount. We appreciate your patience and co-operation through the process.
– Any cancellation made during transit of product is not accepted or eligible for a refund.
– Cancellation requests can be made on the assistance contact number only up to 24 hours of placing the order. You are required to WhatsApp the order number & the reason for cancellation which will be reviewed by our team and a response will be sent to you.
– Post packaging and shipment, cancellations are not accepted.
– A full refund will be provided in the unlikely event of damaged, defective or wrong item received.
– The refund process is initiated once the return of the original product is received at the Safe-O-Kid facility, no refund is processed for products in transit.
– The process for refund/replacement takes anywhere between 15-30 days and is managed by our logistic partner, which leaves us with little control over the time taken, we expect your kind co-operation.
– All prepaid orders are processed through an account transfer
– COD orders may be processed by Paytm/Google Pay, if so requested. Refunds for cash payments are made only through online modes and not by cash.
– Images on website and online marketplaces are for reference purpose only, the actual product may vary from the image due to light and image quality
– Where ever, a ‘pack of 1’ is mentioned, the pack will contain either a single piece or a single side, whichever is relevant
– Due to technical glitches if any, you do not receive a promised discount with your order, the discount amount will be credited to you in the form of a coupon code for use in your subsequent purchase
– In order for a successful return attempt, it is imperative to maintain the original packing, tags, warranty card and original accessories
– Our team may contact you to understand your return or replacement request before it is processed for mutual convenience of all parties involved in the transaction
– In case of a damaged or incomplete product received, Safe-O-Kid needs to be informed within 24 hours of receipt for the replacement or refund to be processed
– While we leave no stone unturned in reaching your products to you in time, sometimes unavoidable glitches may lead to our logistics partners in delaying the delivery. After the product is packed and shipped from our end, our logistics partners will be able to help you in locating your order.