Contact Us

Reach customer care by phone at +91 9650301501 or email care@safeokid.com. Response times may vary.

Our customer-care team will respond as soon as possible. For order-related requests, please include your order reference.

Eligible products can be returned or exchanged according to our return and exchange policy. Please contact our support team with your order number.

Installation guides are available on relevant product pages and in the Learn or Videos section of the website.

Once your order has shipped, we’ll send a tracking link by SMS or email. You can use it to follow your delivery status. If you need help, contact us with your order number.

Orders are usually processed within 1–2 working days. Domestic delivery generally takes 5–7 business days. Delays can occur during holidays, bad weather or courier disruptions. See our Shipping & Delivery Policy.

Yes, you can request an address change before your order is dispatched. Please contact our support team as early as possible with your order number and the correct address.

You can cancel an order without charges before dispatch. Once it has shipped, cancellation is not possible; you may refuse delivery. For a prepaid order, the refund process begins after the parcel returns to our warehouse. See our Return & Cancellation Policy.

Contact us within 24 hours of delivery, with your order number and an unboxing video or other clear evidence of the issue. If the outer parcel looks damaged at delivery, refuse it if possible and notify our team.

Once a returned item reaches our warehouse and passes inspection, an approved refund is normally credited to the original payment method within 5–7 working days. See our Return & Cancellation Policy for eligibility requirements.

We deliver to most serviceable pincodes across India, but availability depends on our courier partners. If your address is not serviceable, we’ll contact you about an alternate address or cancel and refund the order if delivery cannot be arranged.