Safe-O-Kid · Help & Policies
Returns &
Cancellations.
We want every order to feel straightforward. Here’s everything you need to know about returning products, cancellations and refunds.
Request within 15 days of delivery, subject to eligibility.
No return charge; original shipping fees are non-refundable.
Refund to your original payment method after approval.
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Return & Cancellation Policy – Safe-O-Kid
How do I return a product?
Returning a product is simple:
- Share your order number and registered email ID / phone number.
- Select the product you wish to return.
- Once your request is approved, you will receive a confirmation email with return instructions.
15-day return policy
We offer a 15-day return window from the date of delivery.
To be eligible for a return:
- Product must be purchased from https://safeokid.com.
- A valid invoice must be provided.
- Request must be raised within 15 days of delivery.
Product condition requirements
- Unused and unwashed.
- All original tags intact.
- Returned in original packaging.
- Includes all accessories, parts, and freebies.
- Properly packed to avoid damage during return.
Non-returnable products
Due to hygiene and safety reasons, the following categories are non-returnable:
- Baby care and hygiene products
- Feeding bottles, sippers, spout cups
- Breast pumps and feeding accessories
- Diapers and related consumables
- Potty seats and similar personal-use items
Order cancellation policy
Orders can be cancelled without any charges.
Once shipped, cancellation is not possible.
If you still wish to cancel after shipping:
- You may refuse delivery.
- For prepaid orders, refund will be processed after the product is received back at our warehouse.
Are there any return charges?
- Returns are free of cost.
- However, original shipping charges (if any) are non-refundable.
Refund process
Once we receive your returned product:
- Our team will inspect the item.
- You will be notified via email about approval or rejection.
- If approved, refund will be processed.
Important notes
- Returns without proper packaging or missing components may not be accepted.
- Requests raised after 15 days of delivery will not be eligible.
- Safe-O-Kid reserves the right to reject returns that do not meet the above conditions.
Safe-O-Kid Customer Care
Need help with a return?
For any return or cancellation queries, feel free to reach out: