Shipping & Delivery Policy

All orders are subject to product availability. While we strive to maintain accurate inventory on our website, occasional discrepancies may occur.

In case a product is out of stock after an order is placed, Safe-O-Kid reserves the right to cancel the order and issue a full refund.

Shipping charges are calculated at checkout based on the weight, dimensions, and delivery location of your order.

The final shipping cost will be displayed before payment and will be included in your total order amount.

1. Orders are usually processed within 1–2 working days.
2. Delivery timelines for domestic orders: 5–7 business days.

Our warehouse operates from Monday to Saturday, excluding national holidays. During peak periods or unforeseen circumstances, slight delays may occur.

You can request a change in delivery address before your order is dispatched by contacting our customer support team via email or phone.

Our delivery partners service most pincodes across India. However, serviceability may change due to operational constraints.

If your pincode is not serviceable:

1. Our team will contact you for an alternate address.
2. If not feasible, the order will be cancelled and refunded.

If your order is delayed beyond the estimated timeline, please contact us.

Delays may occur due to:

1. Weather conditions
2. Transportation disruptions
3. Courier partner issues

We will assist you in tracking and resolving the issue.

Once your order is shipped, you will receive a tracking link via SMS/email to monitor your shipment in real-time.

If your parcel appears damaged during delivery:

1. Please refuse to accept the package, if possible.
2. Immediately contact our support team.

All prices listed on the website are inclusive of applicable GST and taxes.

Orders can be cancelled before dispatch without any charges.

Once shipped, cancellation is not possible.

If you still wish to cancel:

1. You may refuse delivery.
2. Refund (for prepaid orders) will be processed after the product returns to our warehouse.

In case of missing or damaged items:

1. Report within 24 hours of delivery.
2. Share an unboxing video as proof.
3. Claims without proper proof may not be accepted.

If your order is lost during transit:

1. We will initiate an investigation with the courier partner.
2. Upon confirmation, a replacement or refund will be processed.

If your order shows “Delivered” but you have not received it:

1. Contact us within 24 hours with your order details.
2. We will investigate and resolve the issue.

If delivery fails after multiple attempts, the order will be returned to our warehouse.

For prepaid orders

Reshipment will be done after receiving the product back.

For COD orders

Customers need to place a new order.

For any shipping or delivery-related queries, please contact us:

Our support team is here to assist you with any concerns regarding your order.