Shipping & Delivery Policy

Shipping & Delivery Policy – Safe-O-Kid

OVERVIEW

This website is operated by Safe-O-Kid (https://safeokid.com). By placing an order through our website, you agree to the terms outlined below. These terms are designed to ensure transparency and set clear expectations for both parties.

1. GENERAL

All orders are subject to product availability. While we strive to maintain accurate inventory on our website, occasional discrepancies may occur.

In case a product is out of stock after an order is placed, Safe-O-Kid reserves the right to cancel the order and issue a full refund.

2. SHIPPING COSTS

Shipping charges are calculated at checkout based on the weight, dimensions, and delivery location of your order.

The final shipping cost will be displayed before payment and will be included in your total order amount.

3. DELIVERY TIMELINES

1.Orders are usually processed within 1–2 working days

2.Delivery timelines for domestic orders: 5–7 business days

Our warehouse operates from Monday to Saturday, excluding national holidays. During peak periods or unforeseen circumstances, slight delays may occur.

4. CHANGE OF DELIVERY ADDRESS

You can request a change in delivery address before your order is dispatched by contacting our customer support team via email or phone.

5. SERVICEABLE PINCODES

Our delivery partners service most pincodes across India. However, serviceability may change due to operational constraints.

If your pincode is not serviceable:

1.Our team will contact you for an alternate address

2.If not feasible, the order will be cancelled and refunded

6. DELIVERY DELAYS

If your order is delayed beyond the estimated timeline, please contact us.

Delays may occur due to:

1.Weather conditions

2.transportation disruptions

3.Courier partner issues

We will assist you in tracking and resolving the issue.

7. ORDER TRACKING

Once your order is shipped, you will receive a tracking link via SMS/email to monitor your shipment in real-time.

8. DAMAGED PARCELS

If your parcel appears damaged during delivery:

1. Please refuse to accept the package, if possible

2. Immediately contact our support team

If accepted, please report within 24 hours with proper proof.

9. TAXES

All prices listed on the website are inclusive of applicable GST and taxes.

10. ORDER CANCELLATION

Orders can be cancelled before dispatch without any charges

Once shipped, cancellation is not possible

If you still wish to cancel:

1.You may refuse delivery

2.Refund (for prepaid orders) will be processed after the product returns to our warehouse

11. MISSING OR DAMAGED ITEMS

In case of missing or damaged items:

1.Report within 24 hours of delivery

2. Share an unboxing video as proof

3. Claims without proper proof may not be accepted.

12. LOST IN TRANSIT

If your order is lost during transit:

We will initiate an investigation with the courier partner

Upon confirmation, a replacement or refund will be processed

13. FALSE DELIVERY STATUS

If your order shows “Delivered” but you have not received it:

We will investigate and resolve the issue

14. RETURN TO ORIGIN (RTO)

If delivery fails after multiple attempts:

The order will be returned to our warehouse

For prepaid orders:

Reshipment will be done after receiving the product back

For COD orders:

Customers need to place a new order

15. CUSTOMER SUPPORT

For any shipping or delivery-related queries, please contact us:

Phone: +91 9650301501
Email: care@safeokid.com
Website: https://safeokid.com

Our support team is here to assist you with any concerns regarding your order.