1-Year Warranty, Repair & Replacement Policy

1-Year Warranty for Eligible SafeOKid Products

SafeOKid provides a 1-year warranty for manufacturing defects on eligible products with active mechanical, electrical, electronic or moving components, as well as selected durable baby-care, travel and home-safety products that are expressly identified on their product page. This includes eligible locks, safety gates, bed rails, high chairs, selected baby bathtubs, temperature thermometers, TV anti-tip straps, stove-knob covers, 2-step stools, baby car mirrors, bottle-drying racks, play-gym products and similar durable products. Eligibility is stated on the individual product page.

What is covered

If an eligible product develops a manufacturing defect within one year from the delivery date shown on your purchase proof, SafeOKid will arrange a repair or replacement as appropriate. For covered defects, SafeOKid bears the shipping cost both ways.

  • Repair or replacement: We will choose the appropriate resolution based on the fault, the product and available parts or replacement stock.
  • Two-way shipping: For a covered manufacturing defect, SafeOKid bears collection/return shipping or the shipping required to send an approved replacement part.
  • Simple support: Contact us with your order details and a brief description, photo or video so we can identify the right resolution quickly.

Products not covered by the 1-year warranty

The 1-year warranty does not apply to personal-use, hygiene, consumable, soft or non-mechanical items unless their product page expressly states otherwise. This includes items such as fruit and food nibblers, feeding brushes, oral-care products, personal-care items, mosquito-repellent products, corner guards, edge guards, adhesive-only cushions and similar non-mechanical accessories.

Customer-caused damage and replacement parts

Damage after delivery that is not a manufacturing defect is not covered by the 1-year warranty. However, SafeOKid support will check whether a suitable replacement part is available.

  • Some available replacement parts may be supplied free of charge at SafeOKid’s discretion.
  • For customer-damage support or optional replacement parts, the customer bears shipping costs unless SafeOKid confirms otherwise.
  • Part availability and any free replacement are confirmed by support before dispatch.

How to request support

  1. Contact SafeOKid Support with your order number or purchase proof.
  2. Share a short description and clear photo or video of the issue when requested.
  3. We will confirm whether the product is warranty-eligible and arrange repair, replacement or available-parts support.

Important notes

  • This policy covers manufacturing defects only. It does not guarantee that every issue can be repaired with the same part or that every part will remain available.
  • For safe handling, stop using a product if it is damaged, unstable or no longer operating as intended.
  • This policy is in addition to any rights available to consumers under applicable law.

Effective date: 11 September 2026